Contact us:

Have a problem or question about your order?

> Call us toll-free 1-800-761-3550

> Email us at

YAHOO email accounts: your download email is getting caught in your spam folder. Check your spam folder or place your order using a non-Yahoo email account.

ZIP files:

Your order will be downloaded in the form of a ZIP file. A ZIP file is like a package that needs to be unwraped (unzipped) and your order will be in this unzipped folder.

Windows XP has a built in unzipping feature - just double click the zip file you downloaded to open it.

If you can't unzip your order, try downloading and installing this free zipping software:

Mac users should use YemuZip or BetterZip.
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